Return & Refund Policy
Effective Date: [Insert Date]
At Shop Codalpha, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We offer a 7-Day Return Policy. You may request a return within 7 days of receiving your order if you have a valid and verified reason.
To be eligible for a return:
- The item must be unused and unwashed
- The item must be in its original condition
- Original tags must be attached
- The item must be returned in original packaging
- You must provide proof of purchase (Order ID / Invoice)
2. Valid Reasons for Return
Returns will be approved only for verified reasons such as:
- Wrong item delivered
- Damaged or defective product
- Size issue (if exchange option available)
- Product significantly different from description
Our team will review your request and may ask for images or videos as proof before approving the return.
3. Non-Returnable Items
The following items are not eligible for return:
- Used or washed garments
- Items without original tags
- Products returned after 7 days of delivery
- Clearance or final sale items (if mentioned)
4. Refund Process
Once we receive and inspect your returned item:
- You will be notified about approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- The refund will be credited to your original payment method
If you paid via Cash on Delivery (COD), we may request your bank details to process the refund.
5. Exchange Policy
If you need a different size or replacement for a damaged product, we can offer an exchange (subject to stock availability).
6. Return Shipping
- Customers may be responsible for return shipping charges unless the product was damaged or incorrect.
- Shipping charges are non-refundable (if applicable).
7. How to Request a Return
To initiate a return, please contact us within 7 days of delivery:
📧 Email: happysharma82218@gmail.com
Please include:
- Your Order ID
- Reason for return
- Clear photos of the product (if damaged/incorrect)
Our support team will guide you through the return process.
8. Important Notes
- Refunds are issued only after successful inspection of the returned product.
- Shop Codalpha reserves the right to refuse returns that do not meet our policy conditions.
💙 Shop With Confidence
At Shop Codalpha, we are committed to providing high-quality garments and a secure, trustworthy shopping experience. Your satisfaction matters to us.